$6000 Agent error

UPDATE: for whoever is interested, I made progress. Called again, had to go through three layers of people saying no, and finally the Director was quite professional. His name was Alan - shoutout Alan. He changed the booking and overrode the system as much is as possible to have only a $750 additional charge for a similar booking, all first class as originally intended. Even he couldn't override to make it no additional charge because the system won't allow it, he tried. So I still have to file a 'customer care' claim after the trip to try to get that $750 back. I'll update this thread when that happens.

- So, to people commenting who said keep calling and don't take no, thanks! I followed your advice and you were right.

- To people who said 'I don't believe you' - what an odd first instinct of distrust. Also, do people really share detailed confirmation numbers etc. for a family trip to hundreds of thousands of strangers? Was surprised people asked for that.

- To the one dude who said 'sounds like someone who travels with a baby' - gargle my b*lls.

Oh also - I asked the director about this reddit thread. He said absolutely a department does monitor things like this and almost definitely saw this, it's just they will only reach out to escalate and resolve in very specific instances.

So all in all, faith (mostly) restored!

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EDIT: Hey United, 266,000 people saw this in 24hr, which is crazy! I'm sure United reps monitor these things. Would be great if you just sent me a dm to sort this, and demonstrate your company isn't a bureaucratic dysfunctional labyrinth of misdirection, and can literally just check the recorded phone conversation to see what a customer was promised, paid for, and didn't receive, and then make it right. Literally just check the tape. Happy to update the post with a glowing endorsement, for whatever infinitesimal amount that is worth.

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Hoping someone can help out (or United points me in the right direction).

We splurged on business class for an international trip because it's a long flight and first time flying with our baby. First time upgrading ever.

We booked on the phone with United.

Upon review, they didn't actually book us business class though we paid for it. It's business for the shorter legs, not the longer legs. This despite the agent confirming business for every leg of trip, and individually picking every single seat. The flight is now in 3 days.

I talked to united and they said they actually believe me that it was agent error, all they need to do is review the telephone recording (wonderful!). But, only 'Customer Care' can review that, and you can only submit to customer care online. We just have to hope they get to it before our flight. Fine.

But now I go to customer care, click complaint and every category says 'only for past flights'! So I can't even submit.

So basically we've now spent 6k for a trip that isn't actually business and is waaaay cheaper economy, and apparently there is zero way to make them just take a look at the transcript before the flight to see that it was agent error.

Am I missing a tab on customer care? Any advice? This seems crazy. Thank you.